Replacement Policy

If you receive a product that is incorrect, faulty, broken, or damaged, you're eligible for a free replacement.

Eligibility & Timeframe

• Complaints must be raised within 7 days of delivery.

Process

• Share a video of the incorrect, faulty, or damaged product with our support team within the eligible timeframe.
• Our team will review the issue — if it's usage-related, we'll help resolve it directly.
• If confirmed faulty, incorrect, broken, or damaged, we'll arrange for the product to be picked up or shipped back, and send your replacement once received.

Change of Mind
We do not offer replacements for change-of-mind requests.

Refunds
We do not offer refunds.