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Returns & Replacements Policy

Replacement Eligibility

If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.

Timeframe

We will cater to all complaints received within 30 days of delivery.

A replacement request made within 7 days from the date of delivery will be processed free of cost. After 7 days, certain charges will apply for the replacement.

Replacement Process

To initiate a replacement, please share a video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe.

In many cases, the issue may be related to product usage, and our team may guide you on how to resolve the issue.

If the product is determined to be faulty, incorrect, broken, or damaged, the replacement process will be initiated.

Replacement Options

Option A

You may be asked to ship the incorrect, faulty, damaged, or broken product in its original packaging, including the original product box and all accessories, to our warehouse. Once the product is received, the replacement will be shipped within 5 working days.

Option B

A replacement may be scheduled within 14 working days. Please pack the product, including the original product box and all accessories, for courier pickup, after which the replacement will be provided.

Change of Mind

We do not offer replacements for change-of-mind requests.

Refunds

We do not have a refund policy.